Terms and Conditions
Please read these Terms and Conditions carefully before booking a session. By making a booking, you agree to be bound by these terms.
1. About My Services
Tranceform Herts Therapy offers Solution Focused Hypnotherapy sessions to support clients with a range of concerns including anxiety, low mood, sleep difficulties, phobias, performance, and personal goals.
Sessions are available:
- In person at my private residence in Cheshunt, Hertfordshire (address confirmed upon booking)
- Online via a secure video platform
I am a trained Solution Focused Hypnotherapist. I am fully insured and hold an enhanced DBS certificate.
2. Bookings and Payment
- All sessions must be booked and paid for in advance
- Full payment is required to secure your appointment
- Bookings can be made by contacting me via email at lynda@tranceformherts.co.uk or by phone on 07780 372121
- Payment details will be provided upon booking confirmation
3. Cancellation and Rescheduling Policy
I understand that life happens. My cancellation policy is as follows:
If you need to cancel or reschedule:
- More than 48 hours' notice: You may cancel or reschedule your appointment at no charge. Please contact me by email or phone as soon as possible.
- Within 48 hours of your appointment: Your session fee is non-refundable. However, you are welcome to reschedule your appointment to a mutually convenient time.
If I need to cancel:
- In the unlikely event that I need to cancel your appointment, I will give you as much notice as possible.
- You will be offered a choice of a full refund or the opportunity to reschedule your session at no additional cost.
How to cancel or reschedule:
Please contact me by:
Email: lynda@tranceformherts.co.uk
Phone: 07780 372121
4. Late Arrival
If you arrive late for an in-person session or join an online session late, the session will still end at the scheduled time. Please aim to arrive or log on a few minutes early.
5. Online Sessions
For online sessions, you are responsible for:
- Ensuring you have a reliable internet connection
- Finding a private, quiet space where you will not be disturbed
- Using a compatible device with a working camera and microphone
I cannot be held responsible for technical difficulties on your end. If a session is significantly disrupted due to technical issues on my side, I will offer to reschedule at no charge.
6. In-Person Sessions
In-person sessions take place at my private residence in Cheshunt. The full address will be confirmed upon booking. Please do not arrive more than 5 minutes before your scheduled appointment time.
7. Clients Under 18
For clients under the age of 18:
- A parent or legal guardian must be present for the initial consultation
- Written consent from a parent or legal guardian is required before sessions can begin
- Subsequent sessions may take place on a one-to-one basis, provided written consent has been obtained
- A parent or guardian must remain on the premises during in-person sessions with a minor
8. Suitability and Limitations
Solution Focused Hypnotherapy is a complementary therapy and is not a substitute for medical treatment. I reserve the right to decline or discontinue sessions if I feel it is not in the client's best interest or is outside my current scope of practice. In such cases, I will always signpost you to appropriate services.
If you are currently receiving treatment from a GP or mental health professional, I recommend informing them that you are undertaking hypnotherapy.
9. Confidentiality
All information shared during sessions is treated as strictly confidential, in accordance with my Privacy Notice. Confidentiality may only be broken in exceptional circumstances, such as where there is a risk of serious harm to yourself or others, or where I am legally required to disclose information.
I attend regular clinical supervision. Your treatment may be discussed anonymously with my supervisor to ensure the quality and safety of your care.
10. Complaints
If you are unhappy with any aspect of your experience, please contact me directly in the first instance so I can try to resolve matters:
Email: lynda@tranceformherts.co.uk
Phone: 07780 372121
If you feel your complaint has not been resolved, you may contact the National Council for Hypnotherapy (NCH) at [www.hypnotherapists.org.uk](https://www.hypnotherapists.org.uk).
11. Changes to These Terms
I reserve the right to update these Terms and Conditions from time to time. Any changes will be posted on this website and will take effect from the date of publication.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
*Last updated: May 2026*